Customer Services Village

Membership of this Village is predominantly officers working in customer service roles or managing customer service staff.  The Village seeks to identify and discuss best practice customer service and investigate technological tools to enhance service provision. 

The Village also participates in benchmarking surveys, shares experiences and templates and distributes articles of interest.


Please click on the Library heading above to access presentations and resources from our October 2015 Village forum speakers, as well as previous papers and articles.

October 2015 Village Forum. Please access the programme here.

Lemm Ex - Who's Afraid of Privacy?

Bree Milkovic - Implementing Social Media in Local Government

Paul Van Veenendaal - Building a Customer Centric Environment

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