CSBA Seminar Series - Empathy and Resilience Seminar Series
LGMA Queensland is keen to support its members with topical and practical training and support.
The current risk of burnout for frontline staff is extremely high. In an era where customers are more likely to be vulnerable than ever before, frontline staff are feeling the pressures due to an increase in aggressive and anxious customers.
LGMA in partnership with CSBA are pleased to offer the following packaged seminar series:
Module One: Empathy and resilience on the front line - Wednesday 28 April 2021 - 10.00-11.30am
Module Two: Empathy profiling - Wednesday 5 May 2021 - 10.00-11.00am
Module Three: Personal resilience and stress management - Wednesday 12 May - 10.00-11.00am
Who should attend - Council Officers working in Libraries, Tourism, Customer Service and all other departments within the frontline -communicating with community members.
For further details please review the brochure here. Online registrations here! $240.00 per person (Council Subscribers).