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LGMA Queensland offers short and extended courses that are aimed at increasing the skills and capabilities of local government officers.  As with all LGMA Queensland programmes, these workshops offer practical, hands-on learning within the local government context in order to maximise application to officers’ roles.

Sessions can be provided for an individual council at their location or, alternatively, groups can be formed from officers of neighbouring councils to reduce costs and share knowledge and experience. Topics offered are diverse and can be tailored to align with your specific policies and procedures. Programmes can run from 2 hours to 5 days, depending on the topic chosen and the desired outcomes.

In addition to the topics outlined below, LGMA Queensland can work with you to develop and tailor In-House Training Programmes to meet your requirements.

For more information please contact Lisa Hamilton on 07 3174 5005 or on email:


This workshop covers the core components of a council code of conduct including bullying, harassment, sexual harassment and discrimination. The session covers the definitions of bullying, harassment, sexual harassment and discrimination as well as the blatant and underlying behaviours and actions that can be perceived as inappropriate in the workplace.

The session also focuses on what motivates good people to behave in inappropriate ways and provides specific strategies to identify and overcome biases, improve communication and change behaviours.

Throughout the session, real-life examples and scenarios from the public sector are utilised to highlight inappropriate behaviours and the potential consequences of non-compliance with the Code.  This session is often delivered in combination with Employee Responsibilities and Ethics.


This workshop explains employee obligations under the Local Government Act 2009, Public Sector Ethics Act 1994, Public Interest Disclosures Act 2010 and the Integrity Act 2009.

This session educates your employees on how to abide by your organisation’s ethical guidelines with every interaction and transaction.  Employees learn the importance of recognising potential conflicts of interest, the need to protect organisational assets, maintain confidentiality, protect private information and data and their responsibilities on receiving gifts.

The session is designed as an employee focused, interactive course that teaches your employees how to mitigate legal and financial risks through local government real-life examples and ethically-challenging scenarios.  This session is often delivered in combination with Code of Conduct.


Effective communication forms the basis of successful relationships, but it involves more than just speaking or listening well. To communicate effectively, you must adapt in response to particular people and situations, and this requires a willingness to develop your self-awareness, manage assumptions and ask open and meaningful questions. 

This course will equip you with the skills to communicate with confidence and improve your workplace relationships through an increased understanding of yourself and others.

Participants have the opportunity to plan and practice having successful conversations.

report to council

Council reports are the main avenue for staff to communicate with Council.  The high volume of Council reports, requires that they be concise and to the point and follow the council template.  It can be challenging to take a complex issue and express it effectively in a concise format.

Planning the information that will be contained in the council report is the key to obtaining a positive Council resolution.  Quality reports, that consider an issue from all perspectives, develops trusting relationships and enables better decisions.

Participants will learn valuable reporting principles and how to put these into practice by composing and reviewing council reports.



LGMA also offers a range of Forums targeted to particular areas of interest within Council:
These forums are generally 1-day workshops. The Forums are networks that connect
officers across the state who are undertaking similar roles. The forums provide an
opportunity to hear from a range of speakers; look at case studies and discuss current and
emerging issues and trends. The forums are offered throughout the year by LGMA and are
held in both Brisbane and regional centres.

team building

One of the greatest challenges a manager/team leader has – is moving his/her team through the various team development stages.  If a manager/team leader has no, or little experience of teams and team dynamics, then taking over a team and leading them, can be a very stressful experience (for everyone).

In this workshop, your team will be guided through models and activities that highlight how the elements of emotional intelligence cultivate cooperation and trust; the stages a team goes through and the steps to take at each stage; how to ensure that the team has embedded the essential elements to become a high performing team; and the role the leader plays in creating a well-integrated and high performing team.


This workshop is focused on reviewing basic group process techniques to create effective
forums for dialogue. This session will include interactive activities and practical tips to assist
participants to avoid the common problems encountered in community engagement
activities. The session will cover selecting, using and evaluating a range of public
participation activities.

leadership development

LGMA offers a range of leadership development programmes targeted to the needs of each council. These programmes encourage participants to consider their own leadership style, the culture of their teams and understand the role of values and beliefs.

Participants learn about persuasive communication, the art of effective delegation, performance management tips and the importance of consistency and managing expectations.

Options include:

  • A 2-day Intensive Bootcamp, exploring aspects of leading and managing teams;
  • A 3-day programme that includes a 2-day introductory forum plus a further workshop a month later – this format provides participants with the opportunity to practice and reflect on the skills and strategies covered in the first two days.
  • A 5-day programme includes a 2-day introductory forum plus 3 further 1-day workshops spaced a month apart – this format builds significant leadership skills and provides an opportunity to learn and embed the tools and strategies in the workplace.

Additional options for the 3 and 5-day programme formats include participant 360-degree feedback surveys and coaching sessions to support individual learnings and growth.


LGMA offers an inhouse mini management challenge that is designed to bring together officers from both indoor and outdoor workforce across council to work in teams to explore a range of council tasks and situations, often outside of their everyday set of duties and responsibilities.

Participants have the opportunity to learn how to work with different people, with different experiences, knowledge and skills.

The mini management challenge is a great way to incorporate team building while learning about the wide range of functions and services delivered across council.  This broadens the understanding of what other people and other areas do and allows for greater cross functional relationships and perspectives.

The process of the mini management challenge helps officers to gain confidence in their ability to step outside of their usual role and to explore new and/or different ways of doing tasks and approaching situations.

procurement essentials

Targeting officers who may have involvement in some part of the procurement chain (but are not procurement professionals), this workshops is designed to provide the information you need to stay on the right side of the law including understanding basic procurement, quote, tender, preferred supplier, panel and evaluation and selection arrangements.


TELEPHONE I [07] 3174 5006



Level 7, Quay Central

95 North Quay

Brisbane Qld 4000

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