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SEMINAR SERIES

CSBA Seminar Series - Empathy and Resilience Seminar Series

LGMA Queensland is keen to support its members with topical and practical training and support. 

The current risk of burnout for frontline staff is extremely high.  In an era where customers are more likely to be vulnerable than ever before, frontline staff are feeling the pressures due to an increase in aggressive and anxious customers.

LGMA in partnership with CSBA are pleased to offer the following packaged seminar series:

Module One: Empathy and resilience on the front line: 

Wed 11 Nov from 10.00-11.30am

Module Two: Empathy profiling:

Wed 18 Nov from 10.00-11.00am

Module Three: Personal resilience and stress management:

Wed 25 Nov from 10.00-11.00am

The aim of the CSBA Seminar Series is to help council officers interact with customers using a controlled, empathetic response.

$240.00 per person for the three modules - via video conference.

Places are limited.  Register online.  For further information, please access the brochure here.


CONTACT US

TELEPHONE I [07] 3174 5006

EMAIL I admin@lgmaqld.org.au

ADDRESS

Level 7, Quay Central

95 North Quay

Brisbane Qld 4000

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