CSBA Seminar Series - Empathy and Resilience Seminar Series
LGMA Queensland is keen to support its members with topical and practical training and support.
The current risk of burnout for frontline staff is extremely high. In an era where customers are more likely to be vulnerable than ever before, frontline staff are feeling the pressures due to an increase in aggressive and anxious customers.
LGMA in partnership with CSBA are pleased to offer the following packaged seminar series:
Module One: Empathy and resilience on the front line:
Wed 11 Nov from 10.00-11.30am
Module Two: Empathy profiling:
Wed 18 Nov from 10.00-11.00am
Module Three: Personal resilience and stress management:
Wed 25 Nov from 10.00-11.00am
The aim of the CSBA Seminar Series is to help council officers interact with customers using a controlled, empathetic response.
$240.00 per person for the three modules - via video conference.
Places are limited. Register online. For further information, please access the brochure here.