Participatory Decision-Making Webinar

Participatory decision-making or deliberative engagement refers to a process where a diverse group of people is selected to meet regularly over a specified period to deliberate on a particular topic before coming to a group decision at the program’s conclusion.  It’s a thoughtful and careful discussion of a problem or an opportunity, with an equal share of community voices.

Capire Associates Denise Francisco and Mollie Rashleigh will discuss the requirements for best practice deliberative and how Queensland councils can use this approach to engage communities in the value of the local government cause. They will provide examples of Deliberative Engagement projects Capire has worked on, the secrets to their success, and why good food goes a long way.

Day/Date: Tuesday 14 May

Time: 10:00am - 11:30am

Cost: Entry from $110.00 (GST inclusive) per person - available to all Council Officers

Presenters: 

Denise Franscisco - Senior Associate, Capire

Mollie Rashleigh - Senior Associate, Capire

Please Note: This webinar will not be recorded. 

LGMA Members: This webinar is eligible to be redeemed under the 3 complimentary webinars you receive as an LGMA Member. Please contact admin@lgmaqld.org.au if you'd like to redeem this event.

Thank you to our valued Corporate Partner:

Networking for Career Success

Whether you are seeking to improve performance in your current role or move on to a new role, networking is a valuable tool. 

This webinar will explore the benefits of networking.  It will explain why the often-underrated practice of internal networking (i.e. within and across the organisation), is critical to exceptional performance and can be the difference between high performers and solid performers. 

Mechanisms to ensure that internal networking becomes a daily part of your routine will be discussed.   External networking will not be missed with a dive into the value of fostering broader networks across the sector and community.  Participants will be provided with a process to develop a stakeholder engagement map and plan as well as some other optional resources about all things networking!

Day/Date: Wednesday 15 May

Time: 10:00am - 11:30am

Cost: $110.00 per council officer

Please Note: This webinar will not be recorded. 

LGMA Members: This webinar is eligible to be redeemed under the 3 complimentary webinars you receive as an LGMA Member. Please contact admin@lgmaqld.org.au if you'd like to redeem this event.

WEBINAR - Mountain Biking Series

Day/Date: This is a three-part series in May 2024:

Part one: Thursday 16 May / Part two: Thursday 23 May / Part three: Thursday 30 May

Flier here

Webinar One – 16 May 2024

Dispelling myths about mountain biking!  This webinar will cover:

• What is mountain biking and ways to manage it.
• Operational models for councils.
• Case studies for creating sustainable resilient trails.

Webinar Two – 23 May 2024

When trails mysteriously appear.  This webinar will cover:

• The challenges unsanctioned trails present to councils and ways to manage them.
• Dirt Jumps, ways to understand what they are and how to manage them - Council Case Study.
• Considerations when deciding to commission or decommission unsanctioned trails.

Webinar Three – 30 May 2024

Telling compelling stories. The role of data. This webinar will cover:

• Independent audits, what are they, why you do them, and how the data can be used.
• Managing multiple users and stakeholder groups - Conservation / trail user Case Study.
• Trail maintenance models, managing contractors, volunteers and providing suitable training.

Time: 10:00am - 11:15am

Cost: Entry from $330.00 (GST inclusive) per person for the three-part series - available to all Council Officers. 

Entry from $550.00 (GST inclusive) for two people to attend the three-part series - available to all Council Officers.

Entry from $110.00 (GST inclusive) for one person to attend one of the scheduled webinars within this series.

Entry from $220.00 (GST inclusive) for one person to attend two of the scheduled webinars within this series.

Other: This series will not be recorded. 

Presenter:

LGMA Members: This webinar series is eligible to be redeemed under the 3 complimentary webinars you receive as an LGMA Member. Please contact admin@lgmaqld.org.au if you'd like to redeem this series (Note: this will use all 3 of your webinar allowance).

Managing a Remote Workforce

Gone are the days of managers and teams being co-located and eyeballing each other daily.  Remote working occurs because officers are in the field, sometimes for long periods of time, and when officers have arrangements to work from locations other than the office.  Since COVID, this has extended to people who live interstate and only intermittently travel to the council area.

For managers, leading hybrid teams creates a range of challenges and requires skills and approaches which are different from the traditional leading by observation model.

This webinar will explore the challenges of managing remote workforces and provide a series of approaches to ensure that your team is able to work together and that individuals can thrive, regardless of where they are working from.

This panel includes:

Dan McPherson - Group Manager People, Customer and Corporate Services, Lockyer Valley Regional Council

Mark Crawley - Chief Executive Officer, Carpentaria Shire Council

Heather Kelly - Director Organisational Business Services, Cook Shire Council

Day/Date: Thursday 20 June

Time: 10:00am - 11:30am

Cost: $110.00 per council officer

Please Note: This webinar will not be recorded. 

LGMA Members: This webinar is eligible to be redeemed under the 3 complimentary webinars you receive as an LGMA Member. Please contact admin@lgmaqld.org.au if you'd like to redeem this event.

Local Government: A Career

Local Government has much to offer as a career, whether you are seeking variety or stability, city or country living, your area of interest and expertise and your life-stage needs.  However, navigating the sector can be difficult due to the diversity and breadth of local government functions and circumstances.

To explore what a local government career pathway can look like, join our panel of career local government officers as they share their advice for forging a satisfying and successful local government career.

This panel includes:

Shane Gray - Chief Executive Officer, Barcaldine Regional Council

Mary-Anne Uren - Chief Executive Officer, Hinchinbrook Shire Council

Daniel Fletcher - General Manager Community & Liveability, Western Downs Regional Council

Rob Andrews - ICT Commercial Services Manager, Brisbane City Council

Day/Date: Tuesday 9 July

Time: 10:00am - 11:30am

Cost: $110.00 per council officer

Please Note: This webinar will not be recorded. 

LGMA Members: This webinar is eligible to be redeemed under the 3 complimentary webinars you receive as an LGMA Member. Please contact admin@lgmaqld.org.au if you'd like to redeem this event.

WEBINAR - Managing Service Challenges

Day/Date: This is a three-part series designed for Frontline Council Officers:

Part one: Tuesday 23 July

Part two: Wednesday 24 July

Part three: Thursday 25 July

Time: 10:00am - 11:20am

Cost: Entry from $330.00 (GST inclusive) per person for the three-part series - available to all Council Officers 

Entry from $550.00 (GST inclusive) for two people to attend the three- part series - available to all Council Officers

Course Content: 

• What makes a challenging conversation?
• Understanding your style under stress
• Manage the person first, then manage the process
• Humans in mind: responding with empathy
• De-escalation techniques
• Choosing your response
• The right 'explanatory style'
• Avoiding 'fire starters' - don't take the bait
• Types of difficult customers and using language to diffuse them
• Engage, Listen, Empathise, Apologise, Fix it, Follow up
• Setting Boundaries

Learning Outcomes:  Participants will - 

• Learn de-escalation techniques for navigating challenging conversations
• Have new skills to manage their own response to difficult customers
• Have practiced how to apply these new behaviours and techniques to a real-world scenario
• Have the opportunity to build their own customised  toolkit to take away and use when interacting with customers, giving them ownership over how they conduct themselves in difficult interactions

Other: Zoom details will be made available in your registration confirmation / notification.  Attendance is expected for all 3 sessions. This event will not be recorded.

Thank you to our Partner:

LGMA Members: This webinar series is eligible to be redeemed under the 3 complimentary webinars you receive as an LGMA Member. Please contact admin@lgmaqld.org.au if you'd like to redeem this series (Note: this will use all 3 of your webinar allowance).