LGMA Customer Service Village Exchange

Customer Service Village Exchange

This Village aims to support local government officers working in customer service and customer experience functions within Queensland councils, including officers responsible for managing customer service teams and service centres.

The Village provides a forum to share best practice approaches to customer service, customer experience, complaints and feedback, service delivery and accessibility, and to explore technology and emerging tools that can improve the customer experience and support efficient service delivery.

Relevant roles may include Customer Service Managers and Coordinators, Customer Experience Officers, Customer Service Officers, Contact Centre Managers and Officers, Service Centre Managers, Front Counter Officers, Complaints Officers and officers responsible for customer service systems and improvement.

Remaining scheduled exchange sessions for 2027:

Cost: Complimentary to Council Subscribers

Agenda: Please submit items for the agenda to projects@lgmaqld.org.au

Use of AI notetakers: The use of AI notetakers (e.g. Tactiq, Otter.ai, Fireflies etc.) is not permitted in any LGMA-hosted webinars or online events. Please refer to our policy here.  

NOTE: Zoom details will be made available in your registration confirmation / notification. This event will not be recorded.

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