Driving a Customer Focused Culture in your Team (for Team Leaders) - Limited spaces remaining. 

Date: This is a three-part series designed for Frontline Council Team Leaders:

Part one: Tuesday 17 June

Part two: Wednesday 18 June

Part three: Thursday 19 June

Time: 10:00am - 11:20am

Cost: Entry from $330.00 (GST inclusive) per person for the three-part series - available to all Council Officers 

Entry from $550.00 (GST inclusive) for two people to attend the three- part series - available to all Council Officers

View Course Brochure

Course Content: 

Help create a customer-focused culture within your team by providing your Team Leaders with an understanding of the key drivers of customer-centricity within your organisation.

Learning Outcomes:  Participants will - 

• understand key drivers of customer-centricity within an organisation
• have language to help them discuss customer-centricity with colleagues across the organisation
• have had the opportunity to review the current state
• be equipped to take the next steps in implementing a plan to enhance the customer focus in their team.

Please Note: Zoom details will be made available in your registration confirmation / notification.  Attendance is expected for all 3 sessions. This event will not be recorded.

Thank you to our Partner:

LGMA Members: This webinar series is eligible to be redeemed under the 3 complimentary webinars you receive as an LGMA Member. Please contact admin@lgmaqld.org.au if you'd like to redeem this series (Note: this will use all 3 of your webinar allowance).

Master the art of Self-advocacy Webinar

Discover how to confidently amplify your voice, navigate challenges and achieve career goals.  Learn essential skills and proven strategies to effectively advocate for yourself in the workplace.  Step into your power, increase your self-awareness, enhance your confidence and take charge of your professional journey by mastering the art of self-advocacy.

Day/Date: Tuesday 24 June

Time: 10:00am - 11:00am

Cost: Entry from $110.00 (GST inclusive) per person - available to all Council Officers

Please Note: This webinar will not be recorded. 

LGMA Members: This webinar is eligible to be redeemed under the complimentary webinars you receive as an LGMA Member.

To book, please select 'Complimentary - Member Benefit'. Please contact admin@lgmaqld.org.au if you have any issues. 

CORRUPTION AND INTEGRITY - WEBINAR 

Topic: 

Join Daniel Maroske, Partner at Gadens to discuss the latest trends in the corruption and integrity space. This webinar will cover complaint trends, CCC and OIA updates, changes to relevant legislation, and work through some topical case studies.

Day/Date: Thursday 26 June 2025

Time: 10:00am - 11:15am

Cost: Entry from $110.00 (GST inclusive) per person - available to all Council Officers

Presenter: Daniel Maroske, Partner, Gadens - Bio

Please Note: This webinar will not be recorded. 

LGMA Members: This webinar is eligible to be redeemed under the complimentary webinars you receive as an LGMA Member.

To book, please select 'Complimentary - Member Benefit'. Please contact admin@lgmaqld.org.au if you have any issues. 

Thank you to our valued Corporate Partner:

Time Management: staying organised under pressure

We have all felt the pressure of looming deadlines and crowded schedules in the workplace. This webinar covers some key principles for effective organisation with tips and tools for managing your time under pressure. The strategies offered can help you manage high-pressure situations more effectively and assist in prioritising and staying organised in the face of workplace emergencies. Discuss ways to stay ahead of the curve so that when change comes (and it will) you and your team will be ready to thrive.

Day/Date: Tuesday 15 July 2025

Time: 10:00am - 11:00am

Cost: Entry from $110.00 (GST inclusive) per person - available to all Council Officers

Please Note: This webinar will not be recorded. 

LGMA Members: This webinar is eligible to be redeemed under the complimentary webinars you receive as an LGMA Member.

To book, please select 'Complimentary - Member Benefit'. Please contact admin@lgmaqld.org.au if you have any issues. 

Superannuation Webinar

Join Brighter Super for the 'Super Essentials' webinar which will address the most commonly asked questions about superannuation and transitioning to retirement.

Day/Date: Wednesday 16 July 2025

Time: 10:00am - 11:15am

Cost: Entry complimentary - available to all Council Officers 

Please Note: This webinar will not be recorded. 

Thank you to our valued Corporate Partner:

Personal communication styles: How do you communicate in the workplace?

Explore the four elements of personality which impact your communication style to identify your primary working style.  This webinar will explore how your communication preference works for you and what the weakness are that you need to be aware of. 

It will outline your preferred communication approaches with others and give you insight into communicating for other people’s preferences.  Take away key strategies that you can use with your colleagues to enhance and improve interactions.

Day/Date: Tuesday 22 July 2025

Time: 10:00am - 11:00am

Cost: Entry from $110.00 (GST inclusive) per person - available to all Council Officers

Please Note: This webinar will not be recorded. 

LGMA Members: This webinar is eligible to be redeemed under the complimentary webinars you receive as an LGMA Member.

To book, please select 'Complimentary - Member Benefit'. Please contact admin@lgmaqld.org.au if you have any issues. 

People and Culture Webinar - Workplace Bullying

Day/Date: Tuesday 19 August 2025

Time: 10:00am - 11:00am

Cost: Entry from $110.00 (GST inclusive) per person - available to all Council Officers

Please Note: This webinar will not be recorded.

Guest Presenter:  Jonathan Mamaril

LGMA Members: This webinar is eligible to be redeemed under the complimentary webinars you receive as an LGMA Member.

To book, please select 'Complimentary - Member Benefit'. Please contact admin@lgmaqld.org.au if you have any issues. 

Thank you to our Corporate Partner:

To sign up to be invited to future South Geldard events please click here.

Below are also links for the HR Engage Podcast which Jonathan hosts:

Spotify

Apple Podcasts

YouTube

How to keep great staff: induction for retention

Effective onboarding is not just the responsibility of your HR Team!  The onboarding experience can run for up to three months and all team members are involved in making the experience of newcomers good … or bad.

This workshop will give you the chance to unpack why it is so important to onboard new staff effectively.  With 1 in 5 employees unlikely to recommend their workplace to their network after onboarding and 1 in 6 new hires leaving between 1-12 weeks, it is no wonder we need to ensure we get this right.  Join us as we explore what makes for an effective onboarding experience and ensure you increase employee retention, productivity and engagement.

Day/Date: Tuesday 26 August 2025

Time: 10:00am - 11:00am

Cost: Entry from $110.00 (GST inclusive) per person - available to all Council Officers

Please Note: This webinar will not be recorded. 

LGMA Members: This webinar is eligible to be redeemed under the complimentary webinars you receive as an LGMA Member.

To book, please select 'Complimentary - Member Benefit'. Please contact admin@lgmaqld.org.au if you have any issues. 

Resilience at work

Do you struggle not to go on the attack when challenged?  Or perhaps your default approach is to withdraw?  In this workshop, you will learn strategies to manage your reactions, reframe your perceptions and navigate challenging conversations with grace.  

Offering techniques to help build increased resilience in your workplace interactions, this webinar will enhance your emotional intelligence and allow you to enjoy a more balanced, positive outlook. 

Giving Feedback Webinar

Feedback is invaluable on the journey of self-development and professional advancement but many of us struggle with making our feedback valuable.  Giving feedback can be a difficult task and this webinar examines some common errors when giving feedback, how to give helpful feedback and barriers to feedback in the workplace.  Using the Situation Behaviour Impact model to format feedback, examine some simple mindsets that will take your feedback skills up a notch.

Imposter Syndrome Webinar

Often, highly performing individuals will question their own abilities, feel as if they do not belong, or doubt the validity of their achievements.  Introducing: Imposter syndrome.

This webinar is for anyone whose own self-doubt gets the best of them, causing anxiety or stress, and getting in the way of professional growth.  Explore imposter syndrome to help understand and identify where it might come into play and take a look at some strategies to help overcome these feelings in the workplace.

Day/Date: Tuesday 21 October 2025

Time: 10:00am - 11:00am

Cost: Entry from $110.00 (GST inclusive) per person - available to all Council Officers

Please Note: This webinar will not be recorded. 

LGMA Members: This webinar is eligible to be redeemed under the complimentary webinars you receive as an LGMA Member.

To book, please select 'Complimentary - Member Benefit'. Please contact admin@lgmaqld.org.au if you have any issues. 

Supporting neurodiversity in the workplace Webinar

Whether you are neurodiverse yourself, work with neurodiverse teammates, or would like to be more aware of neurodiversity in the workplace, this is the webinar for you.

It will cover some basics to keep in mind about neurodiversity, including a brief look at neurotypes and their connections to mental health.  We will also discuss some common ways that neurodiversity may show up in the workplace and how to have difficult conversations on neurodiversity.  This session will equip you with powerful insights a greater appreciation of neurodiversity in the workplace.

Day/Date: Wednesday 22 October 2025

Time: 10:00am - 11:00am

Cost: Entry from $110.00 (GST inclusive) per person - available to all Council Officers

Please Note: This webinar will not be recorded. 

LGMA Members: This webinar is eligible to be redeemed under the complimentary webinars you receive as an LGMA Member.

To book, please select 'Complimentary - Member Benefit'. Please contact admin@lgmaqld.org.au if you have any issues. 

People and Culture Webinar - Termination of Employment

Day/Date: Tuesday 28 October 2025

Time: 10:00am - 11:00am

Cost: Entry from $110.00 (GST inclusive) per person - available to all Council Officers

Please Note: This webinar will not be recorded.

Guest Presenter:  Jonathan Mamaril

LGMA Members: This webinar is eligible to be redeemed under the complimentary webinars you receive as an LGMA Member.

To book, please select 'Complimentary - Member Benefit'. Please contact admin@lgmaqld.org.au if you have any issues. 

Thank you to our Corporate Partner:

To sign up to be invited to future South Geldard events please click here.

Below are also links for the HR Engage Podcast which Jonathan hosts:

Spotify

Apple Podcasts

YouTube

Job burnout – the enemy of burnout is wellness

61% of Australian workers have experienced burnout – 13% more than the global average – and this negatively impacts productivity, well-being and employee turnover.

In this workshop we dive into burnout culture, why burnout in the workplace is so widespread, how workplaces contribute to burnout and how we can overcome it and change the way we work.  With personal approaches to manage and prevent workplace burnout as well as approaches your leader, team and organisation can take, together we can help provide healthier workplaces.

Day/Date: Tuesday 18 November 2025

Time: 10:00am - 11:00am

Cost: Entry from $110.00 (GST inclusive) per person - available to all Council Officers

Please Note: This webinar will not be recorded. 

LGMA Members: This webinar is eligible to be redeemed under the complimentary webinars you receive as an LGMA Member.

To book, please select 'Complimentary - Member Benefit'. Please contact admin@lgmaqld.org.au if you have any issues. 

Wellbeing in the Workplace Webinar

In this final webinar for the year we look at nurturing our wellbeing in the workplace.  We cover tips and tricks for wellness including reframing thoughts, physical and environmental tweaks, and tapping into a support network to better your wellbeing.  Make these methods part of your weekly routine to ensure you give yourself the best chance to thrive in both your personal and professional life.

Day/Date: Wednesday 19 November 2025

Time: 10:00am - 11:00am

Cost: Entry from $110.00 (GST inclusive) per person - available to all Council Officers

Please Note: This webinar will not be recorded. 

LGMA Members: This webinar is eligible to be redeemed under the complimentary webinars you receive as an LGMA Member.

To book, please select 'Complimentary - Member Benefit'. Please contact admin@lgmaqld.org.au if you have any issues.