This Forum/Village brings together officers working in customer service roles or managing customer service staff.  The Forum/Village seeks to identify and discuss best practice customer service and investigate technological tools to enhance service provision.  The Forum/Village also participates in benchmarking surveys, shares experiences and templates.

The forums held in Brisbane on Wednesday, 6 March are:Customer Service Forum 

Topics include:

•  Communication in a digital age
•  Communication with customers - an educative role?
•  Transactional versus Relational? The role of councils
•  Building a customer centric environment.

Click here for the Agenda and Registration Form

Click here for online information and Registration

Communication and Media Forum

Topics include:

•  Communication in a digital age
•  Compliance in media and communication
•  Internal communications - challenges and successes
• Communication with customers - an educative role?
• Transactional versus Relational? The role of councils.

Click here for the Agenda and Registration Form

Click here for online information and Registration

DRESS CODE
The dress code for the Forum Sessions are Corporate or Business Casual.  As the conference room temperature may vary, we suggest you wear layered clothing to ensure you are comfortable throughout the forum/s.

PUBLIC TRANSPORT OPTIONS
Rail - Central Station is conveniently located in Ann Street, approximately 200 metres from Law Society House. There is a direct service from Brisbane Airport to Central Station.

Bus – The Loop is a free bus service that runs through Brisbane’s CBD. It has numerous stops including Central Station, Queen Street Mall and King George Square, which are all located in close proximity to Law Society House.

Visit: https://translink.com.au/

PARKING
King George Square Car Park is located underground between Ann and Adelaide Streets, Brisbane, next to City Hall and is open seven days a week. Vehicle access is via entry and exit in Roma Street and entry only from Adelaide Street. https://www.brisbane.qld.gov.au/traffic-transport/parking-permits/car-parks/king- george-square-car-park

Secure Parking has multiple options available in the city (179 Turbot Street is closest to the venue) – best to book online: https://www.secureparking.com.au/en-au/secure-a-spot-carparks/brisbane

ACCOMMODATION
Pullman and Mercure King George Square
Corner of Ann and Roma Streets
Brisbane QLD 4000.

With a choice of 210 guestrooms and suites, Pullman Brisbane King George Square offers innovative 5-star hotel accommodation ideally suited for your guests that wish to have a luxurious break while in Brisbane. Located alongside the 5-star hotel in the Brisbane city centre, the Mercure tower offers 228 contemporary 4-star hotel rooms featuring signature service and amenities. Guests staying in Mercure accommodation enjoy full access to all Pullman facilities.

Please feel free to contact the hotel directly if you have any questions or if you would like any additional information:

Email: H8784@accor.com

Phone: 07 3229 9111

Company name: LOCAL GOVERNMENT MANAGERS AUSTRALIA

Company code: AS358715

Access code: LO326AU655

Please contact us phone (07) 3174 5006 or email admin@lgmaqld.org.au for any further information.

LGMA Queensland
Level 7, Quay Central
95 North Quay
BRISBANE  QLD  4000