Customer Service Village

This Village aims to support local government officers working in customer service and customer experience functions within Queensland councils, including officers responsible for managing customer service teams and service centres.

The Village provides a forum to share best practice approaches to customer service, customer experience, complaints and feedback, service delivery and accessibility, and to explore technology and emerging tools that can improve the customer experience and support efficient service delivery.

Relevant roles may include Customer Service Managers and Coordinators, Customer Experience Officers, Customer Service Officers, Contact Centre Managers and Officers, Service Centre Managers, Front Counter Officers, Complaints Officers and officers responsible for customer service systems and improvement.

We trust that you derive value from the interactions and information shared via this forum. Please feel free to offer topics or suggestions for future forums and exchanges.

Note: LGMA Exchanges are available at no cost to officers of subscribing councils.