This Forum/Village brings together officers working in customer service roles or managing customer service staff.  The Forum/Village seeks to identify and discuss best practice customer service and investigate technological tools to enhance service provision.  The Forum/Village also participates in benchmarking surveys, shares experiences and templates.

6 March 2019 - Brisbane

Topics include:

• Communication in a digital age
• Communication with customers - an educative role?
• Transactional versus Relational? The role of councils.
• Building a customer centric environment

Contact us phone (07) 3174 5006 or email admin@lgmaqld.org.au 

LGMA Queensland
Level 7, Quay Central
95 North Quay
BRISBANE  QLD  4000