This Village aims to support local government practitioners and professionals working in customer service areas of Queensland councils or managing customer service staff.

The Village seeks to identify and discuss best practice approaches to customer service and investigate technological tools to enhance service provision. We may also conduct benchmarking surveys from time to time. 

We sincerely hope that you derive value from the interactions and information shared via this forum. If you'd like to find out how to become an LGMA member, check out the member benefits or apply online today.