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1 Apr 2021 - Exchange Summary and Chat Notes

  • 1 Apr 2021 12:00
    Message # 10258286
    Deleted user

    Around the Grounds


    • First time restrictions have really impacted.  
    • Been busy with Art Gallery change over
    • Hours have now changed back to MON-FRI 9am-5pm. Still no saturdays
    • Childrens Services will return to 4 sessions after Easter.  Still using round circles but distance is meaning limited interaction with presenters.
    • Full School holiday programme going ahead. Capping numbers
    • Checkin QLD App being used.  No consistency in QR codes across cafe, library and cultural centre meaning people have to check in more than once. 
    • New 'Covid Policy' introduced on Tuesday this week.  Gives guidelines and structure to decision  making and processes.  


    • Staying closed until TUES 6 April
    • Big focus on opening of the Children's library.  All running to schedule.
    • Thank you to LGMA for creating this network.  Valuable to establish contacts to bounce ideas off.
    • Hazard management included in BCP


    • Susan new to Libraries (new to the group) from Tourism and ED, strategy background
    • Working on an efficiencies project.  Currently 7 libraries and one of these has only approx 8 people visiting per week (open only 2 days).  Looking at what it would mean to reduce to 4 venues?  Looking at 24hr access - costs?
    • E-resources usage increased over Covid but back to pre-covid levels

    Redland - Capalaba & Cleveland

    • Using Qld checkin App which is way easier than the previous form.  Have staff stationed at the front door to assist
    • Will reopen Tuesday 
    • Finding that mask wearing calms the customer and alleviates complacency
    • Have a 'Hazard Management Plan' that libraries created and own and sent to Council for approval.  Gets approval quicker than waiting for something like this to happen in reverse.


    • Lockdown ending at 12pm and directive to open libraries at 12-1pm today.  Need to return staff currently on paid stand down
    • handing out masks at entry
    • New library services manager - Nina Scape.  Comes to libraries with lots of LG experience
    • Concierges have been hired to assist at entry checking QR codes and sign ins.  Still using EVA check in App
    • decisions on school holiday programmes and 'quarantining requirements' being decided at todays meeting.  

    General discussion

    • When running school holiday programmes parents and facilitators must wear masks.  Is there a need to sanitise items?   Are all programmes suitable - when some have high touch points?
    • Cafe spaces - have different rules to libraries and no consistency.
    • Hoping to avoid going back to 'quarantining' and cleaning books process.  Not consistent across Councils on expectations of this process
    • Separating out 'What is Customer Service' and what is ' Occupational Violence' and guidelines for staff to manage both.  
    • Tactical response when being filmed without consent - ' I don't give permission to be filmed and I'll continue this conversation after you stop filming'..  Help to stop things escalating and getting caught on camera.
    • Doorbells to call for support
    • Tracking bad customer behaviour to report any trends
    • Libraries Village Study Bus Tour - proposed date 29 July to include facilities in BCC, Ipswich and Redlands.  More details (including costs) to come in the following weeks....


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    Last modified: 19 May 2021 16:02 | Deleted user


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