LGMA Empathy and Resilience on the Frontline of Customer Service - 3 Part Series 16, 17, 18 June

Start
16 Jun 2026
End
20 Jun 2026
Schedule
3 sessions
#1.
16 Jun 2026, 10:00 (AEST) 18 Jun 2026, 11:20 (AEST)
#2.
17 Jun 2026, 10:00 (AEST) 19 Jun 2026, 11:20 (AEST)
#3.
18 Jun 2026, 10:00 (AEST) 20 Jun 2026, 11:20 (AEST)
Location
Via Zoom
Spaces left
22

Registration

Complimentary - Member Benefit
Corporate Registration - Non-Council Officers
Registration options for people who are not employed by a Queensland Council. Please call 3174 5006.
Registration - 1 Council Officer - 20,21,22 February – $330.00
Available for people working within a council
Registration - 2 Council Officers - 20,21,22 Feb – $550.00
Available for people working within a council.
Discounted rate for two officers to attend.

Register

Empathy and Resilience on the Frontline of Customer Service

Date: This is a three-part series designed for Frontline Customer Service Officers.

Part one: Tuesday 16 June

Part two: Wednesday 17 June

Part three: Thursday 18 June

Time: 10:00am - 11:20am

Cost: Entry from $330.00 (GST inclusive) per person for the three-part series - available to all Council Officers

Entry from $550.00 (GST inclusive) for two people to attend the three- part series - available to all Council Officers

Learning Outcomes: Participants will -

Have a better understanding of how to remain responive to personal circumstance.
Learn how to 'do' empathy, day in and day out, including tools to help them identify vulnerable customers.
Be able to better respond to customers with empathy and action.
Be able to identify their own emotional 'triggers' to better manage themselves and their customers.
Be able to nurture the development of their own growth mindset.
Be able to recognise and manage stress and uncertainty more effectively.
Be equipped with practical skills to help them handle the consequences of dealing with challenging interactions.

Please Note: Zoom details will be made available in your registration confirmation. Attendance is expected for all 3 sessions. This event will not be recorded.

Thank you to our Partner:

LGMA Members: This webinar series is eligible to be redeemed under the 3 complimentary webinars you receive as an LGMA Member. Please contact admin@lgmaqld.org.au if you'd like to redeem this series (Note: this will use all 3 of your webinar allowance).

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LGMA Empathy and Resilience on the Frontline of Customer Service - 3 Part Series 16, 17, 18 June

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