SUPPORTING THE PROFESSIONALS SHAPING QUEENSLAND COMMUNITIES
Are there any other councils here (or is anyone aware of any) that have successfully reduced operating hours of their customer service centre/s?
Thanks in advance!
In 2014 when we deamalgamated we had our phone hours as 815-1700 as a legacy from the amalgamated council. After a few candid conversations with our Mayor and CEO we reduced this to 830-1700 to match our reception desk times.
I do see that in the future we may consider reducing this to 830-1630 as our reception desk is no more and our counter hours are 830-1630. This will also allow me to move our permanent staff from RDO rosters to FLEX rosters which our ET much prefers. Time will tell.
 3174 5006
Level 7, Quay Central
95 North Quay, Brisbane Qld 4000