SUPPORTING THE PROFESSIONALS SHAPING QUEENSLAND COMMUNITIES
Are there any other councils here (or is anyone aware of any) that have successfully reduced operating hours of their customer service centre/s?
Thanks in advance!
In 2014 when we deamalgamated we had our phone hours as 815-1700 as a legacy from the amalgamated council. After a few candid conversations with our Mayor and CEO we reduced this to 830-1700 to match our reception desk times.
I do see that in the future we may consider reducing this to 830-1630 as our reception desk is no more and our counter hours are 830-1630. This will also allow me to move our permanent staff from RDO rosters to FLEX rosters which our ET much prefers. Time will tell.
At the recent LGMA Annual Conference I believe Scenic Rim in developing their new Customer Experience Strategy reduced operating hours. Unfortunately I didn't get the council rep's name to pass on!
Terms and Conditions