Hi everyone,

Banana Shire Council have recently commenced a process documentation and improvement project and are seeking any networking opportunities with other Councils who may be working on a similar project. A more detailed overview of our project objectives is provided below for your reference.

Are there any existing forums/villages/communities of interest that are already talking about this sort of work that we can join, or any Council’s interested in being part of this conversation? We have already had contact with Isaac Regional Council, Bundaberg Regional Council and Fraser Coast Regional Council who are interested to collaborate and share ideas.

Our objective is to first document all our processes into detailed work instructions for employees to follow that provide clear practical guidance on every task in the organisation. As we are documenting this, we will look to identify the most efficient and effective method for each task we undertake as an organisation,  eventually leading to a culture of innovation that will ensure our future sustainability. This strategy is intended to strengthen our professionalism by doing everything consistently and properly.  This will reduce non-conformities, improve quality, reduce rework and create a safer and more efficient organisation. Knowledge management is another key driver for this project. We want to document all the knowledge that is stored in people’s heads to assist with on-boarding new employees, effectiveness of job handovers and to help minimise knowledge losses on departures.

The project team are currently researching process management improvement software, developing templates and strategies, and formulating our approach to documentation (e.g. driven by risk exposure vs best efficiency gains vs greatest need).

Any support, tips or guidance would be greatly appreciated.